Terms & Conditions

1. Introduction

Welcome to Pupil-Instructor connector UK. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Pupil-Instructor connector UK is operated by Instructor Solutions Limited, a company registered in Scotland. We provide a platform connecting learner drivers with DVSA-registered driving instructors across the United Kingdom. Pupil-Instructor Connector UK are solely a booking agent and charge a fee to facilitate and assist to arrange lessons with your driving instructor, so if there’s any issues with the driving instructor such as lateness, cancelled lessons or in your opinion a bad experience, you need to take that complaint up directly with the instructor. We are very fair in these circumstances and can offer a new instructor if another instructor is available.

2. User Accounts and Registration

To access certain features of our platform, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 16 years old to create an account as a learner driver
• Instructors must hold a valid DVSA ADI/PDI badge
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

3. Services Provided

Pupil-Instructor connector UK acts as an intermediary platform connecting learner drivers with qualified driving instructors. Our services include:

• Matching learners with suitable DVSA-registered instructors in their area
• Facilitating booking and scheduling of driving lessons
• Processing payments and deposits securely
• Providing customer support and dispute resolution
• Maintaining quality standards through instructor verification

We do not directly provide driving instruction services. The actual driving lessons are provided by independent instructors who use our platform.

4. Payments and Refunds

Deposits: No refunds are offered on the deposit as once a driving instructor has been arranged the service has been provided, we also require up to 14 days from the point of booking to arrange a driving instructor for you. We offer a refund guarantee if a driving instructor hasn't been allocated within 14 days of booking, then a full refund can be requested (subject to additional services terms below). A refund can not be processed within the 14 days of booking as we accrue costs to take your booking on and we ask for a 14 day period to get your lessons arranged. If we have allocated a driving instructor within 14 days and you are unhappy with that, we can reallocate a new instructor free of charge but no refund is eligible.

Our sole responsibility is to provide a service where learner drivers can easily book lessons with a driving instructor. We provide a service which speeds up the process of doing so and saves the customer messaging/calling or emailing instructors directly.

Refund policy when allocated to a driving instructor: No refunds can be offered when a driving instructor has been allocated to your course, if you are unhappy with the allocated instructor, then no refund is eligible on the deposit. However, a new instructor can be allocated free of charge. So if the allocated instructor hasn't contacted you or you can't agree on a lesson schedule, then we will allocate a new instructor free of charge (subject to availability) refunds are only eligible if a driving instructor can't be allocated.

Lesson Payments: Payment for driving lessons is made directly to your instructor according to the terms agreed between you and the instructor. We may facilitate these payments through our platform for your convenience.

Cancellations: Cancellation policies vary by instructor. Please review your instructor's specific cancellation policy before booking. Generally, cancellations made with less than 24 hours notice may result in forfeiture of the lesson fee.

Booking Time Off Work & Out Of Pocket Expenses: Please note that all bookings are only provisionally scheduled in once a deposit is paid and you must not book time off work, book any hotels or anything that is an out of pocket expense on our weekly driving lessons or intensive driving courses packages, until an instructor has made contact and arranged your full lesson schedule. Pupil-Instructor Connector UK "the company", cannot be held responsible for any losses arising from a change in schedule, or cancellation due to weather, or an instructor issue preventing the course going ahead.

5. Instructor Verification and Standards

All instructors on our platform must meet the following requirements:

• Hold a valid DVSA Approved Driving Instructor (ADI) registration or be a licensed trainee instructor
• Maintain appropriate business insurance and vehicle insurance
• Provide a valid DBS (Disclosure and Barring Service) check
• Comply with all DVSA regulations and standards
• Maintain professional conduct at all times

Disputes/Refunds From The Instructor: The contract for the Driving Lessons/Intensive Course is formed directly between the pupil and the driving instructor. Therefore, any disputes or claims about the lessons must be addressed with the instructor. Pupil-Instructor Connector UK cannot be held liable for any compensation claims from the pupil. Pupil-Instructor Connector UK operates solely as a booking agent and receives commission for successful course arrangements. If you are seeking a refund or partial refund for the lesson tuition paid to the instructor, this can only be requested from the Instructor directly.

6. Prohibited Activities

Users of our platform agree not to:

• Provide false or misleading information during registration or booking
• Use the platform for any illegal or unauthorized purpose
• Attempt to circumvent our platform to avoid fees
• Harass, abuse, or harm other users or instructors
• Upload or transmit viruses or malicious code
• Scrape or collect data from the platform without permission
• Impersonate another person or entity
• Interfere with the proper functioning of the platform

7. Limitation of Liability

Pupil-Instructor connector UK acts solely as a platform connecting learners with instructors. We are not liable for:

• The quality, safety, or legality of driving instruction provided by instructors
• Any injuries, damages, or losses incurred during driving lessons
• Disputes between learners and instructors
• Failure to pass driving tests
• Instructor cancellations or no-shows
• Vehicle breakdowns or mechanical issues

Our total liability to you for any claims arising from your use of our services shall not exceed the amount of fees you have paid to us in the 12 months preceding the claim.

8. Data Protection and Privacy

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy, which forms part of these Terms and Conditions, explains how we collect, use, and protect your personal information.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. You have the right to access, correct, or delete your personal data at any time by contacting our data protection officer.

9. Intellectual Property

All content on the Pupil-Instructor Connector UK platform, including text, graphics, logos, images, and software, is the property of Pupil-Instructor Connector Limited or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our express written permission.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

We will notify users of significant changes via email or through a prominent notice on our platform. We encourage you to review these terms periodically.

11. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without notice, for conduct that we believe:

• Violates these Terms and Conditions
• Is harmful to other users, instructors, or our business
• Exposes us to legal liability
• Is fraudulent or involves illegal activity

Upon termination, your right to use our services will immediately cease. We are not liable for any losses resulting from account termination.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England, Scotland and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England, Scotland and Wales

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: