Last updated: April 2026
Pupil-Instructor Connector UK is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we handle it — in plain English, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Pupil-Instructor Connector UK, operated by Instructor Solutions Limited, a company registered in Scotland.
Email: info@pupilinstructorconnector.com
Website: pupilinstructorconnector.com
We are the data controller for personal data collected through our website and services. If you have any questions about how we handle your data, please contact us at the email above.
We collect the following categories of personal data:
We use your personal data for the following purposes:
Instructor Matching
To match you with a suitable DVSA-registered driving instructor in your area based on your location, transmission preference, and availability.
Communications
To send you booking confirmations, instructor details, lesson reminders, and important service updates via email and SMS.
Payment Processing
To process your one-time matching fee of £14.99 securely through Stripe and maintain payment records for legal compliance.
Customer Support
To respond to your enquiries, resolve disputes, and provide assistance throughout your lesson journey.
Service Improvement
To analyse usage patterns and improve our platform, matching algorithm, and overall user experience.
Legal Compliance
To comply with our legal obligations, including tax records, fraud prevention, and regulatory requirements.
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
| Purpose | Lawful Basis |
|---|---|
| Instructor matching & booking | Contract performance |
| Payment processing | Contract performance |
| Service communications | Contract performance |
| Legal & tax records | Legal obligation |
| Fraud prevention | Legitimate interests |
| Service analytics & improvement | Legitimate interests |
| Marketing emails (opt-in only) | Consent |
We do not sell your personal data. We share it only in the following limited circumstances:
Driving Instructors: We share your name, contact details, postcode, and lesson preferences with the instructor matched to you, so they can arrange your lessons.
Stripe: Payment data is processed by Stripe Inc., our PCI-DSS compliant payment processor. Stripe's privacy policy applies to data they process.
Email & SMS Providers: We use trusted third-party providers to send transactional emails and SMS notifications on our behalf.
Legal Authorities: We may disclose data if required by law, court order, or to protect the rights and safety of our users.
All third-party processors are bound by data processing agreements and are required to handle your data securely and in accordance with UK GDPR.
We retain your personal data only for as long as necessary for the purposes it was collected:
Account and booking data — retained from your last interaction with us
Payment and financial records — required for HMRC tax compliance
Technical logs and error reports — automatically deleted after 30 days
Marketing consent — retained until you unsubscribe or withdraw consent
After the applicable retention period, your data is securely deleted or anonymised.
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you (Subject Access Request).
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where there is no compelling reason to continue processing.
Right to Restriction
Ask us to restrict processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format to transfer to another service.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
Automated Decisions
Not be subject to solely automated decisions that significantly affect you.
Withdraw Consent
Withdraw consent at any time where processing is based on consent (e.g. marketing emails).
To exercise any of these rights, please email us at info@pupilinstructorconnector.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
Essential Cookies
Necessary for the website to function correctly — e.g. session management, security tokens. These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site so we can improve it. We use anonymised data only.
Payment Cookies
Set by Stripe to process payments securely and prevent fraud.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.
Our platform integrates with the following third-party services, each with their own privacy policies:
Stripe
Payment processing
Supabase
Database and authentication infrastructure
Our services are intended for individuals aged 16 and over (the minimum age to hold a provisional driving licence in the UK). We do not knowingly collect personal data from children under 16.
If you believe a child under 16 has provided us with personal data, please contact us immediately at info@pupilinstructorconnector.com and we will delete that data promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection contact:
Email: info@pupilinstructorconnector.com
Website: pupilinstructorconnector.com
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your data:
By using Pupil-Instructor Connector UK, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
Essential cookies keep the site working; optional analytics help us improve it. Privacy Policy
UK PECR & GDPR compliant • Pupil Instructor Connector UK