Instructor Terms & Conditions

1. Introduction

Welcome to the Pupil-Instructor Connector UK Instructor Network. These Terms and Conditions govern your participation as a driving instructor on our platform. By registering and using our services, you agree to be bound by these terms.

Pupil-Instructor Connector UK is operated by PUPIL INSTRUCTOR CONNECTOR LTD, a company registered in Scotland. We provide a platform that connects DVSA-registered driving instructors with learner drivers across the United Kingdom.

2. Instructor Eligibility and Requirements

To join our platform as an instructor, you must meet the following requirements:

• Hold a valid DVSA Approved Driving Instructor (ADI) badge or be a licensed Potential Driving Instructor (PDI) under supervision
• Provide proof of current ADI/PDI registration with badge number and expiry date
• Submit clear photographs of your ADI/PDI badge (front and rear) and a selfie holding your badge
• Maintain valid business insurance covering driving instruction activities
• Hold appropriate vehicle insurance for tuition purposes
• Provide a valid Enhanced DBS (Disclosure and Barring Service) check dated within the last 3 years
• Ensure your vehicle meets DVSA standards for driving instruction
• Comply with all DVSA regulations, standards, and code of practice

You must notify us immediately of any changes to your ADI/PDI status, insurance coverage, or if your badge is suspended or revoked by the DVSA.

3. Registration and Verification Process

All instructors must complete our verification process before being listed on the platform:

• Submit a completed registration form with accurate personal and professional information
• Upload required documentation including ADI/PDI badge photos, DBS certificate, and insurance documents
• Provide your DVSA instructor number for verification
• Complete identity verification including a selfie with your badge
• Agree to background checks and DVSA register verification

We reserve the right to reject any application that does not meet our standards or fails verification checks. The verification process typically takes 1-3 business days.

4. Commission and Payment Terms

Commission Structure: Pupil-Instructor Connector UK operates on a commission-based model. We charge a commission fee for each successful booking arranged through our platform. The commission rate will be clearly communicated to you upon registration and may vary based on your membership tier.

Booking Deposits: When a learner books lessons through our platform, they pay a deposit to secure the booking. This deposit is retained by Pupil-Instructor Connector UK as our service fee for arranging the connection and providing platform services.

Lesson Payments: Payment for the actual driving lessons is arranged directly between you and the learner. You are responsible for collecting lesson fees according to your agreed rates and payment terms with each student.

Subscription Plans: We offer various subscription tiers with different commission rates and benefits. You can upgrade or downgrade your plan at any time, with changes taking effect at the start of the next billing cycle.

5. Instructor Responsibilities

As an instructor on our platform, you agree to:

• Respond to booking requests within 24 hours
• Contact assigned learners within 48 hours to arrange lesson schedules
• Provide professional, high-quality driving instruction in accordance with DVSA standards
• Maintain punctuality and reliability for all scheduled lessons
• Treat all learners with respect, patience, and professionalism
• Keep your availability calendar up to date on the platform
• Notify learners promptly of any cancellations or schedule changes
• Maintain your vehicle in safe, roadworthy condition with valid MOT and insurance
• Comply with all traffic laws and DVSA regulations during instruction
• Keep accurate records of lessons provided
• Report any incidents, accidents, or complaints to us immediately

6. Booking and Cancellation Policy

Accepting Bookings: When you accept a booking through our platform, you commit to providing the agreed-upon lessons. You must contact the learner within 48 hours to arrange a suitable schedule.

Instructor Cancellations: If you need to cancel a lesson, you must provide at least 24 hours notice to the learner. Repeated cancellations or no-shows may result in penalties or removal from the platform.

Learner Cancellations: Your cancellation policy for learners should be clearly communicated. We recommend requiring 24 hours notice for cancellations to avoid lesson fees.

Weather and Emergency Cancellations: Lessons may be cancelled due to severe weather or emergency circumstances without penalty. Use your professional judgment to ensure safety.

7. Quality Standards and Reviews

We maintain high quality standards to ensure the best experience for learners:

• Learners can rate and review instructors after completing lessons
• Reviews are published on your instructor profile to help learners make informed decisions
• We monitor instructor ratings and may investigate consistently low ratings
• Instructors with an average rating below 3.5 stars may be subject to review or suspension
• You have the right to respond professionally to reviews
• We reserve the right to remove reviews that violate our content policy

8. Disputes and Complaints

Learner Complaints: If a learner raises a complaint about your services, we will notify you and may investigate the matter. You must cooperate fully with any investigation and provide requested information promptly.

Dispute Resolution: While the contract for driving lessons is between you and the learner, we may assist in mediating disputes. However, we are not liable for any claims arising from the instruction services you provide.

Refund Requests: Learners may request refunds for the booking deposit only if an instructor has not been allocated within 14 days. Once you have been assigned and contacted the learner, the deposit is non-refundable. Any refund requests for lesson fees must be handled directly between you and the learner.

9. Prohibited Conduct

Instructors must not:

• Attempt to circumvent the platform to avoid commission fees
• Request learners to book directly outside the platform for initial bookings
• Provide false or misleading information about qualifications or experience
• Engage in any form of harassment, discrimination, or inappropriate behavior
• Use the platform to solicit learners for non-instruction services
• Share learner contact information with third parties without consent
• Create multiple accounts or manipulate reviews
• Provide instruction while under the influence of alcohol or drugs
• Operate a vehicle that does not meet safety standards

10. Insurance and Liability

Required Insurance: You must maintain comprehensive business insurance covering driving instruction activities, including public liability insurance with minimum coverage of £2 million. You must also maintain appropriate vehicle insurance for tuition purposes.

Instructor Liability: You are solely responsible for any injuries, damages, or losses that occur during driving lessons. Pupil-Instructor Connector UK is not liable for any incidents arising from your instruction services.

Indemnification: You agree to indemnify and hold harmless Pupil-Instructor Connector UK from any claims, damages, or expenses arising from your instruction services or breach of these terms.

11. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. By using our platform, you consent to:

• Collection and storage of your personal and professional information
• Display of your profile information to potential learners
• Sharing of your contact information with learners who book with you
• Use of your data for platform improvement and marketing purposes

You must also comply with data protection laws when handling learner information. You may only use learner contact details for the purpose of providing driving instruction services.

12. Account Suspension and Termination

We reserve the right to suspend or terminate your account immediately if:

• You breach these Terms and Conditions
• Your ADI/PDI badge expires, is suspended, or revoked
• You fail to maintain required insurance coverage
• You receive consistently poor reviews or multiple complaints
• You engage in prohibited conduct or fraudulent activity
• You fail to complete the verification process by the deadline

Voluntary Termination: You may terminate your account at any time by providing 30 days written notice. You remain responsible for completing any lessons already booked during the notice period.

Upon termination, you must immediately cease using the platform and remove any references to Pupil-Instructor Connector UK from your marketing materials.

13. Intellectual Property

All platform content, including logos, trademarks, and software, is the property of Instructor Solutions Limited. You may not use our branding or intellectual property without written permission.

You grant us a non-exclusive license to use your profile information, photos, and reviews for marketing and promotional purposes on our platform and related materials.

14. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of significant changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the new terms.

15. Governing Law

These Terms and Conditions are governed by the laws of England, Scotland and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England, Scotland and Wales.